Please review the following terms and conditions carefully

Tickets

In order to verify genuine e-tickets, the e-mail confirmation needs to show the purchasing hour and travel date. City Sightseeing Spain reserves the right to refuse tickets that do not show this information.

Online tickets are booked with the understanding that the ticket confirmation represents pre-paid ticket vouchers, which must be redeemed on arrival at the tour destination.

Tickets are valid for use on an official City Sightseeing tour and is valid for 12 months from the purchase date. Two-day / 48-hour tickets must be used on consecutive days.

Pre-paid vouchers or tickets to travel obtained from an unauthorised source, stolen, copied illegally, or counterfeit, will be seized and cancelled without compensation.

The ticket to travel remains the property of the company and must be made available for inspection by the driver, guide or any official of the company on demand. City Sightseeing Spain is not responsible for the loss of tickets, being the user the only responsible party. The use of the services will not be allowed without presenting the valid ticket.

Retaining your ticket will entitle you to 10% off your next City Sightseeing tour ticket. The 10% discount must be used within 12 months. The 10% loyalty discount given for presenting your tour ticket from a previous City Sightseeing tour from a different tour/location can only be applied once for each subsequent full-price ticket purchased.

A child can only use a “child ticket” if he/she meets the age requirements at the time of use. All children must be accompanied by an adult.

Cancellation and Refund

Ticket can be cancelled up to 24 hours before the chosen travel date unless otherwise specified.

In the case of services offered by third parties, the cancellation and refund policy will be subject to the conditions of the service provider. The cancellation policy of external services sold on the City Sightseeing Spain website will be reflected on the product page, in the “Cancellation Policy” section.

Complaints

If you want to make a complaint or suggestion, you can contact City Sightseeing Spain via email info@city-sightseeing.es All complaints or claims must be accompanied by the official City Sightseeing Spain e-ticket.

Service

City Sightseeing Spain will make every effort to maintain a regular and frequent service, but does not guarantee to do so. City Sightseeing Spain shall not be liable in any way for loss, damage, inconvenience, or delay in consequence of any failure, alteration, suspension, cancellation or termination of service.

Use of Website

In order to purchase the products and services using the payment method displayed on the Website. A user must be 18 years of age or over to use said Website. By using the Website, a user confirms that he/she possess the legal authority to enter into the Conditions of Use for the Website, including instructing City Sightseeing to collect any payments from a credit or debit card and to use the Website in accordance with all terms and conditions. The user also confirms that all information supplied by him/her in using the Website is true and accurate.

Credit Card Payments

All payment transactions are handled by City Sightseeing Spain. All credit/debit card and related personal details are collected by City Sightseeing Spain only in order to process orders.

Each user is responsible for all charges incurred on personal credit/debit cards when using the Website, including all bookings. A user expressly authorizes City Sightseeing Spain to charge his/her credit card provided or listed on his/her account for any outstanding fees or costs due to City Sightseeing Spain. If the credit/debit card holder for bookings is not the user, it will be the user’s responsibility to ensure that he/she has the card holder’s consent before entering any related details, and that such details, when entered, are true.

Passwords/ Login

Certain portions of the Website may be protected by passwords or require a login. If a user has been given a password or other PIN to access non-public areas of the Website, the user is solely responsible for all activities occurring in connection with or originating from such passwords or PINs. A user should take steps to protect the confidentiality of such passwords or PINs and notify City Sightseeing Spain immediately if he/she becomes aware of any disclosure, loss, theft, or unauthorized use.

Trademark Notice

All trademarks and service marks used on the Website belong to City Sightseeing Spain, except third party trademarks and service marks, which are the property of their respective owners. A user not authorized to use any such trademarks without the written consent of City Sightseeing Spain or third-party trademark owners.

Copyright Notice

All information, data, text, software, music, sound, photographs, graphics, audio, video, messages, and other materials, whether publicly posted or privately transmitted, are the exclusive property of City Sightseeing Spain or its third party licensors, and are protected by international copyright laws and other intellectual property rights. A user may download or print individual pages of the Website for his/her personal use, provided copyright and other proprietary notices on those pages are not modified or deleted.

Availability of Website

City Sightseeing Spain reserves the right to modify or discontinue the Website or any products or services offered on the Website without notice and at any time. City Sightseeing Spain shall not be liable to any user or third party for the modification, suspension, discontinuation, or unavailability of the Website or any products or services offered on the Website.

Modifications of the Content and Product Offerings on the Websites

City Sightseeing Spain reserves the right to make changes or corrections, alter, suspend or discontinue any aspects of the Website, the content, the products, or services available through the Website without prior notice. However, we will honour any existing bookings or provide a refund in the event of unavoidable cancellations.

City Sightseeing Spain Liability

The user accepts that City Sightseeing Spain acts as a subagent between the user and the operators. City Sightseeing Spain will under no circumstances be held liable with respect to services the user has booked with one or more operators. City Sightseeing Spain is not liable if and insofar as the user is able to claim damages under an insurance policy, such as travel and/or holiday cancellation insurance.

City Sightseeing Spain reserves the right to modify these terms and conditions at any time at its sole discretion by posting a notice alerting the change on the Website.